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The Hideaway
Official Grading Assessment

Assesment form - Serviced accommodation

Assessor Name:

Mark Goveia

Assessor Code:

GC/001/GM

Date of Assessment:

17 October 2003

Overnight Stay include in Assessment:

Agreed Grading Category:

bed_breakfast

Property details:

Property Name:

Adin and Sharon's Hideaway (now The Hideaway)

General Manager's Name:

Adin Greaves (now Mark Stevens)

Name of contact person for grading:

as above

Minimum Requirements and Application Details:

Property meets minimum requirements:

yes

The details on the application form are correct:

Comments:

Renewal

Rating Against Serviced accommodation Criteria:

Exterior:

1.Appearance of Buildings:

Score:

Comments:

National Monument. Freshly repainted and well maintained.

2.Grounds and gardens:

Score:

Comments:

Systematic program of maintenance. Extensive rose and other formal gardens. Twice weekly garden service.

3.Parking::

Score:

Comments:

All cars valet serviced in morning. Cars parked in locked driveway at night. One undercover parking bay.

Exterior Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:									2	1
Subtotal: 28

Bedrooms:

4.Decoration:

Score:

Comments:

Original water colours - personal photos - Moriarty pictures. Walls painted with excellent attention to detail.

5.Furniture and Furnishings:

Score:

Comments:

Combination Stinkwood, Yellowwood, Oak, iron, Pearwood, - attractive professional finish - mostly customised handmade original items.

6.Flooring and Ceiling:

Score:

Comments:

Tiles, carpeted areas, bedside mats - all wool. Two bamboo and one beamed ceiling - new Persian carpets added.

7.Beds and Linen:

Score:

Comments:

New percale cotton linen. Sealy and handmade mattresses. Mohair wool on air blankets. Quilted bedspreads. Heated electric underblankets.

8.Temperature Controll :

Score:

Comments:

Reverse cycle air conditioners - remote controls. Fans and heaters. Electric blankets. Hot water bottles.

9.Lighting:

Score:

Comments:

Variety of wall, ceiling and free standing. Bedside lamps at each bed. All high quality fittings.

10.Accessories:

Score:

Comments:

Fruit bowl, magazines, mending kit, emergency supplies, Muscadel port, cold drinks, belly button warmer, tea/coffee tray, mini bars (stocked), excellent tourist information.

11.Spaciousness/Overall Impression :

Score:

Comments:

Well planned rooms with furniture in convenient places. No awkward access or access difficulties.

Bedrooms Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:									3	5
Subtotal: 77

Bathrooms:

12.Decoration and flooring:

Score:

Comments:

Tiles well fitted - grouting in excellent condition.

13.Fixtures and Fittings:

Score:

Comments:

Individual geysers. Solid well made fittings. All in good order and matching style.

14.Linen:

Score:

Comments:

Bath sheets, hand towels, face cloth. Robes/slippers. Difficulty maintaining white baths due to water content.

15.Lighting and Temperature Controll:

Score:

Comments:

Central light fitting , day light, neon tube above washbasin.

16.Accessories:

Score:

Comments:

His and Hers loo rolls, bottled shampoo, hand lotion, after shave, tissues, cotton balls and buds, mosquito Doom, unwrapped soap, large x 2.

17.Spaciousness:

Score:

Comments:

One bathroom without seperate shower and bath. Otherwise spacious and well laid out bathroom.

Bathrooms Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:								2	4
Subtotal: 52

Public Areas:

18.Decoration:

Score:

Comments:

High quality in excellent condition. Paintings, wildlife prints, some produced by hosts.

19.Furnishings and Fixtures:

Score:

Comments:

High degree of comfort and luxury. Attractive co-ordinated extras.

20.Flooring and Ceiling:

Score:

Comments:

Mix tile and carpet flooring. Ceiling beams professionally fitted. Persian carpet in seating area.

21.Lighting:

Score:

Comments:

Wall mounted, central and free standing.

22.Atmosphere and Ambience:

Score:

Comments:

Harmonious combination of decor, lighting and comfortable furniture.

Public area Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:									1	4
Subtotal: 49

Dining Facilities:

23.Decoration:

Score:

Comments:

Original framed photographs, all in excellent condition. Produced by hosts.

24.Furnishings:

Score:

Comments:

Stinkwood - handmade furniture, upholstered seats - solid wood communal dining table.

25.Flooring and Ceiling:

Score:

Comments:

Tiled floor. Bluegum beamed ceiling - bamboo.

26.Lighting:

Score:

Comments:

Six spots, 2 x wall mounted. Plenty of natural light from full length glass doors.

27.Menu Presentation :

Score:

Comments:

Personal newsletter to each guest room detailing extensive daily breakfast.

28.Table Appointments :

Score:

Comments:

EPNS, Continental China arctic, combination of either paper/linen serviettes, Vitria wine glasses for juice.

29.Atmosphere and Ambience:

Score:

Comments:

Harmonious combination of decor and lighting overlooking tranquil garden area.

Dining facility Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:									2	5
Subtotal: 68

Food and Beverage:

30.Dinner Presentation :

Score:

Comments:

31.Dinner Quality :

Score:

Comments:

32.Breakfast Presentation and Quality:

Score:

Comments:

Outstanding variety, quality and presentation.

Food and Beverage Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:										1
Subtotal: 10

Services and Service:

33.Welcome,Friendliness,Attitude:

Score:

Comments:

Warm, friendly and helpful. Excellent rapport established with guests.

34.Reservation,Check-in and General Efficiency:

Score:

Comments:

Efficient, helpful telephone reservation. Prompt check in. Full info provided.

35.Porterage:

Score:

Comments:

Trolley provided. Done by Adin. New paved path leading to rooms facilitates easy access for luggage. Sensor lights on pathway at night.

36.Room Service:

Score:

Comments:

37.Public Area Service:

Score:

Comments:

Efficient attentive service. Warm and friendly hosts.

38.Meal Service:

Score:

Comments:

Done by Adin. Cheerful, friendly, polite - lots of conversing with guests.

39.Check-out Efficiency:

Score:

Comments:

Bill ready prior to departure - no extras. Very positive last impressions.

40.Tourist Information:

Score:

Comments:

Tours to Bontebok Nature Reserve, round town, specialised maps, onward reservations.

Services and Service Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:										7
Subtotal: 70

Housekeeping:

41.Bedrooms:

Score:

Comments:

Attention to detail. Well made beds and gleaming surfaces.

42.Guest Bathrooms:

Score:

Comments:

All surfaces gleaming.

43.Public Areas:

Score:

Comments:

Spotless.

44.Public Toilets:

Score:

Comments:

45.Restaurant:

Score:

Comments:

Dining room: sparkling clean.

46.Appearance of staff:

Score:

Comments:

Clean, neat appropriate clothes - name badges recommended for junior staff.

Housekeeping Subtotal:
	1	2	3	4	5	6	7	8	9	10
Count:									1	4
Subtotal: 49

Score Calculation:

Count:	1	2	3	4	5	6	7	8	9	10
Exterior:									2	1
Bedrooms:									3	5
Bathrooms:								2	4
Public Areas:									1	4
Dining Room :									2	5
Food and Beverage:										1
Services and Service:										7
Housekeeping:									1	4
Total: (coulumn sum)								2	13	27

Sum:		Service Elements:	Score:
Exterior:	28	Item Number: 33	10
Bedrooms:	77	Item Number: 34	10
Bathrooms:	52	Item Number: 35	10
Public Areas:	49	Item Number: 36	/
Dining Room :	68	Item Number: 37	10
Food & Beverage	10	Item Number: 38	10
Services and Service:	70	Item Number: 39	10
Housekeeping:	49	Item Number: 40	10
Total Score (collumn sum = a)	403

Number of areas assessed:

X 10 =

420 (b)

Overall Percentage =

(a/b)

X 100 =

95.95 %

Recommended Star rating:

star_5

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